FBS Customer Service & Contact
FBS runs 24/7 customer support for Kenyan clients, mainly through live chat, with email and a help centre for account, KYC and M-Pesa funding queries. Live chat is staffed around the clock, so East Africa Time (EAT) working hours don't limit when you can get help.
Open FBS Account →FBS staffs live chat around the clock, so Kenyan clients get help outside typical East Africa Time (EAT) office hours too; email and a self-service help centre back it up for account, KYC and M-Pesa funding questions.
Ways to contact FBS — and when to use each
| Channel | Best for | When |
|---|---|---|
| Live chat | Quick questions, account and deposit help | 24/7 |
| Document submission and detailed queries | Replies within business hours | |
| Help centre / FAQ | Self-service answers on accounts, funding and platforms | Anytime |
Live chat and the current contact list are reachable from your FBS Personal Area or the public help centre — expect a first reply within a couple of minutes on most channels.
FBS deposit & withdrawal methods and times
| Method | Deposit | Typical withdrawal time |
|---|---|---|
| M-Pesa | Instant | Within ~1 business day |
| Visa / Mastercard | Instant | Within ~1 business day |
| Skrill | Instant | Within ~1 business day |
| Neteller | Instant | Within ~1 business day |
| Bank wire transfer | 1–3 business days | 3–7 business days |
FBS typically charges no deposit or withdrawal fee itself; M-Pesa and other payment providers may apply their own charge. Times are indicative.